Refund policy

Refund & Returns Policy

Last updated: April 2026

Our Policy All sales are final. Due to the nature of our products, we do not accept returns once an order has been placed and payment confirmed.

Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at management@purxart.store with a photo of the issue and your order number. We will arrange a replacement or resolution at our discretion.

UK Statutory Rights — 14-Day Cancellation Right In accordance with the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving their goods. To exercise this right, please contact us at management@purxart.store within 14 days of delivery. Items must be returned in their original, unused condition at the customer's expense. Refunds will be processed within 14 days of receiving the returned goods.

Exemptions Please note the cancellation right does not apply to personalised or custom-made items.

International Orders For international customers, our standard no-refund policy applies outside of damaged or incorrect items. We are not responsible for delays or losses caused by customs.

Contact For any queries regarding returns or refunds, please contact us at: management@purxart.store